GDPR Website Privacy Policy

 

Created: 5th June 2018

 

Your personal information is important to us and we endeavour to keep it safe and secure, and only use it for the purposes you trusted us to use it for.

 

Enquiries

 

From time to time, customers contact us with enquiries about the services we offer.

This may be over the phone, email, social media, in person, or through our website contact page.

We will respond to your enquiry without requesting any personal information we do not require. 

Generally we just need your name and how you want us to contact you i.e. your phone number or email address.

 

We do not use your information for any other purpose other than responding to your enquiry. You will not be added to any mail list, or contacted for any other purpose.

 

What we collect

 

We may collect the following information:

 

• name and job title

• contact information including email address

• demographic information such as postcode, preferences and interests

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What we do with the information we gather

 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

 

• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

 

 

When you decide to book an appointment, this can be done over the phone, email, social media (private messaging) or online through our online booking system.

 

At the point of booking, we do not ask you for any personal health information, or any payment information. We just collect your name and contact details to enable us to book your appointment. This is because if you do not attend an appointment then we would have no reason to have collected sensitive information such as your medical details and payment details.

 

Medical Records 

 

Once you have attended an appointment for treatment, your therapist will record a written summary of the session. This is in line with legal guidelines which all therapists are required to comply with – for your protection and ours. Your consultation records will be stored securely for 8 years, for further details on this please contact the practice and we will provide you with this information.

 

Email List

 

When you attend our clinic for treatment, you are required to complete a Patient Registration form. On this form, you have the option to provide your email address – this is how you opt-in to our email list to receive email notifications of your appointments.

 

You can contact our clinic at any time to request we delete your email address so you stop receiving email notifications of your appointments.

 

 

We never pass your email details onto third parties or use it for any purpose other than to contact you about an appointment you have made.